Delivery & Return To Sender: Orders placed before 14:00 hours on weekdays are dispatched the same day. For information on our delivery charges, destinations and guidelines of speed of service, please refer to the delivery information section on our website. Tracking details will be emailed at the end of each working day. Signature on delivery is required, so please ensure someone is available to sign for the package at the delivery address. In the event that no one is at the delivery address, the courier may attempt to deliver to a neighbour or return the parcel to the local depot, post office or other designated area (international deliveries).
Parcels can be left in a safe place ONLY when a customer makes arragements with the courier using there in-flight options on the tracking details which are emailed and/or text message in which case customers accept full responsibility for that chosen delivery.
Undelivered parcels are kept for a reasonable time before they are returned to the sender. We will charge you for the return to sender fee for parcels that are not called for, unclaimed, not collected, refused etc. If you have not received your parcel and three working days have elapsed (UK Only, 7 working days for International) please contact us by e-mail sales@sshealthfoods.com immediately and we will raise an enquiry with the courier and be able to assist you.
Returns Policy & Cancellations: At SS Healthfoods Ltd we make every effort to ensure that the goods you ordered reach you in perfect condition and on time. In the rare event of breakages during transit, shortages, wrong item sent etc., please contact us by email sales@sshealthfoods.com in order to deal with your enquiry more efficiently.
Sale of Perishable Goods: Please note that due to the hygroscopic nature of the powders we sell, they are prone to clumping (pre-workouts especially) but this does not affect the product quality. All Products are checked in our warehouse and in store to ensure they are in good order.
Return of Unwanted Products: You can return your order for refund or exchange within 28 days of purchasing (excluding Short dated stock or Clearance items), provided that the products are unopened, unused and in fully resaleable condition. To do this, please e-mail us at sales@sshealthfoods.com . You do not have to give any reason for cancellation, however a brief explanation will help us to improve our service. You must arrange to return the goods to us at your own expense. Upon receipt of the returned goods, we will refund you the purchase price and the initial delivery charge. You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us and this results in damage or deterioration, we will be unable to issue a full refund.
Faulty or Damaged Products: If there is a problem with your order, please contact us by e-mail sales@sshealthfoods.com within seven days of delivery. Please keep the original packaging as this will help us to investigate your complaint. We also require photographic evidence at the time of delivery showing damage to the product together with the original packaging will help resolve your claim more quickly. We will deal with the matter in accordance with your legal rights. Please be advised that products listed or described as “B” Graded, damaged, faulty in any way or short dated cannot be returned.
Missing or Incorrect Contents: At SS Healthfoods Ltd we pride ourselves with our accuracy of fulfilling customers’ orders. Cases of missing or incorrect items are rare events and we take them seriously. If it happens that an item from your order is missing or you have been sent the wrong products, please contact us immediately by e-mail sales@sshealthfoods.com providing your details used at the time of placing the order. We will require additional information & photographic evidence of the packaging, contents & any damages the way it has been received in the case of discrepancies so please keep the original packaging until the investigation is completed. The return charges of wrong products received will be covered by us.
Changing An Order: Please be advised that due to the amount of orders we receive and our fast dispatch times, it is not possible to change in anyway an order that you have placed with us.
Disputed Deliveries: In cases of disputed deliveries, customers must contact us immediately by e-mail sales@sshealthfoods.com and are kindly requested to wait until the investigation of the courier has completed before we can issue a refund or send a replacement.
Duplicate Orders: If you have placed an order with us and are unsure if it has been successful, please contact us before placing a duplicate one. If you have placed a duplicate order with us, you are responsible for returning the package under our return of unwanted products policy.
